Showing posts with label recruitment. Show all posts
Showing posts with label recruitment. Show all posts

Sunday, April 17, 2011

The Maid - Yes Or No, They Are Our Daughters, Too

Escaping Hard Labour: Maids In Malaysia Return 
David Boyle and Mom Kunthear
110413_4
Photo by: Sovan Philong
A group of Cambodian workers are trained at VC Manpower office in Phnom Penh’s Sen Sok district last August before departing for Malaysia.

If the recruitment agencies want to go legit they
have  to stop providing loans, it’s as simple as that
One week after they arrived at a maid training centre in Malaysia last year, two teenage Cambodian girls say their intake of recruits, fed up with working conditions, tied their instructor to a chair and fled the premises.

The girls say they had been forced to work from 7am to 5pm with just a three-minute lunch break, performing a monotonous training programme before going home to study English before bed.

Their instructor, they say, had devised a spirit-crushing regime, making the girls wash every floor, surface and utensil in the centre, then wash the same items again for days on end.

“I wondered why the office was small, yet my boss ordered me to clean it again and again,” says Soy, who has requested her real name be concealed.

“The trainer did not hit me, they just blamed me. I could not endure working in the office so much.”

Soy and two other girls with her were under the minimum legal working age in Cambodia – 18-years-old – and well below the required 21 to work in Malaysia, according to photocopies of their birth certificates obtained from the rights group Licadho and seen by The Post.

The documents show the girls were aged between 15 and 16 at the time of departure – an assertion that the company that sent them there, Ung Rithy Group Co Ltd, strongly denies.

Outside the offices of the labour company Soy says her, and 12 other trainees, found themselves stranded with no idea where they were, no passports and no way of calling home.

Stumbling upon a church, the girls say they took refuge and began a long process involving the anti-human trafficking group Tenaganita, the Cambodian embassy in Malaysia and a lawyer who ultimately would lead to the repatriation of the three girls while their other colleagues were sent back to work.

Conditions like those described by the girls echo a recurring theme documented in a litany of complaints filed to rights groups and police by women working in Cambodia’s labour-recruitment industry.

Aegile Fernandez, anti-human trafficking coordinator of Tenaganita, says her organisation has rescued 55 Cambodian women and girls from abusive conditions at different firms since April last year, at least 20 of whom were underage.

But Fernandez says these efforts have been hamstrung by an alarming aspect of what she has been told by the Cambodian embassy in Malaysia is government policy.

“The embassy tells us that it is a policy of the Cambodian government that the [rescued] girls must be sent back to the agency,” she says.

“From our experience once the victims go back to the agency, they are abused by the agency and then they are re-trafficked back to Malaysia.”

The Cambodian embassy was repeatedly called to confirm or deny that it advocated such a policy but officials did not make themselves available for comment.

Koy Kuong, spokesman for Cambodia’s Ministry of Foreign Affairs, denies any such policy exists.

“In principle the embassy has to cooperate with the company to repatriate them back to Cambodia, not to send them back to the company for further employment,” he said.

“The Cambodian embassy in Malaysia, after rescuing them from the abusive places, cooperates with the respective country in order to repatriate them to their homes in Cambodia.”

Under no circumstances, he says, should a worker who is underage or who has allegedly been subjected to abuse be returned to the organisation which sent them to work, even if the company has paid for the return ticket.

“When they are repatriated into Cambodia the social affairs department or anti-human trafficking police take them back to their provinces,” he said.

When Soy and the girls arrived back in Phnom Penh on June 16, 2010, staff members from both rights group Licadho and Ung Rithy Group were waiting to pick them up.

Both sought to take custody of the girls.

Licadho argues that as underage workers sent to Malaysia by Ung Rithy Group, they could not be sent back to the very firm that had recruited the girls in the first place.

Company denials
However Ung Seang Rithy, president of Ung Rithy Group, denied yesterday the girls were underage while employed by her company.

“My company has never had even one underage worker, so the organisation has to find the evidence for me to show that my company has underage girls,” she said.

“I don’t accept workers into our company if there are not parents proclaiming in front of us that their children are aged 21, and we have the documents that express that from the authorities.”

It is a claim An Bunhak, the director of the Association of Cambodian Recruitment Agencies, backs up.

“I do not accept that they were underage because we have the documents to prove that the girls are of enough age,” he said, arguing it was the parents who provided identity documents verifying their ages – a claim the girls dispute.

Those documents could not be forwarded yesterday because his office was closed for Khmer New Year, he said.

An Bunhak also says that because Ung Rithy Group paid for the girls’ travel, a claim he has backed up with copies of their flight itineraries, they rightfully should have been returned to the company.

He alleges the Licadho staffers who were waiting at the airport to pick up the girls did not have appropriate identification, a claim Licadho rejects, leading him to write a letter to authorities accusing Licadho of “kidnapping”.

Both An Bunhak and Ung Seang Rithy also deny the girls escaped abusive conditions but rather became embroiled in near-lethal fights that almost landed them in jail.

Phil Robertson, deputy director of Human Rights Watch’s Asia division says it is ludicrous to suggest that by paying for tickets the company had a justifiable claim to take custody of the girls.

“Their argument that ‘we paid, we have the right to take’ displays a complete lack of understanding from Ung Rithy about human rights,” he said.

That the age of the girls remains contested nearly a year after they returned, raises important questions about the arcane lines of responsibility, regulation and monitoring of an industry that propels its recruits, underage or otherwise, into foreign territory.

Labour legislation
As the Cambodian Ministry of Labour prepares a new draft sub-decree to update 1995  legislation regulating the labour-recruitment industry, rights groups have been left in the dark about what shape the legislation will actually take. Only an early draft of the new sub-decree has been released publicly.

If that is any indication of the final form the legislation will take, then key measures that groups such as Licadho, Adhoc and South East Asia Investigations into Social and Humanitarian Activities have called for to effectively regulate the industry will not be included.

One of those, rights groups, such as Licadho and HRW, stress, must be a mechanism to prevent trainees from entering debt bondage.

Upfront loans offered by labour-recruitment firms to poor Cambodian families desperate for some financial relief can be an almost irresistible temptation, one that Soy’s mother says she succumbed to despite harbouring significant concerns about her daughter’s welfare abroad.

Before the girls left Cambodia Soy’s mother, who also wishes not to be identified, said Ung Rithy Group lent her US$1,000 – money the company is alleged to have demanded back along with expenses spent during the girls training after their escape.

“Licadho helped me because if we went to the company I would have to pay US$2,500 to them. I did not pay because Licadho helped us,” she said.
Ung Seang Rithy rejected this claim.

“There are difference cases in which we can use our right to demand [money], but I just want to clarify that the Ung Rithy Company has never asked or demanded the money from those workers,” she said.

Hou Vuthy, deputy general director at the Ministry of Labour, says it is illegal for recruitment firms grant the families of trainees upfront loans, unless the money is a provision to cover expenses related to the girls departure.

“It is illegal if the companies give the money to the trainees, but if the companies give money and don’t demand it back from the workers, it is okay,” he says.

Matthieu Pellerin, a consultant for Licadho, said that before trainees even enter the physical premises, such loans are tantamount to human trafficking.

“It’s a very simple form of debt bondage but it also falls into the definition of trafficking,” he said.

“If the recruitment agencies want to go legit they have to stop providing loans, it’s as simple as that.”

Prosecuting directors of labour firms who engage in unlawful recruitment practices and revoking licences, he says, are crucial first steps that need to be taken if Cambodia is serious about addressing an escalating problem.

According to information that Licadho say they received from the Ministry of Information, 53 minors between the ages of 13 and 17 were rescued from labour-recruitment companies last year.

Of the 53, 16 were rescued from Ung Rithy Group Co Ltd’s Kandal centre, 22 from VC Manpower Co Ltd and seven from Champa Manpower Co Ltd, Licadho says.

Again Ung Seang Rithy denies this allegation, while representatives of Champa Manpower were unaware of the case or unavailable for comment, as were representatives of VC Manpower.

Underage rescues
At a seminar of regional parliamentarians on labour trafficking earlier this month, Chou Bun Eng, Secretary of State at the Ministry of Interior, confirmed 55 underage trainees had been discovered in Cambodian labour-recruitment centres in the past year.

“We arrested eight suspects from the companies and rescued the underage workers and allowed them to return to their parents,” she said.

She was unable to recall the names of those arrested or the companies they had come from.

Eric Meldrum, operations director of South East Asian Investigations in Social and Humanitarian Activities, who works with Cambodian authorities to investigate cases of trafficking in labour recruitment, confirmed police were conducting serious investigations.

“My experience of working with the [anti] human-trafficking police is that they do actually do proper investigations in these cases,” he said, but while he was aware of prosecution in regard to labour trafficking, there had not been many.

And even if judicial authorities and regulatory bodies are able to take concrete action against labour-recruitment companies that act unlawfully in Cambodia, it is no guarantee that the basic rights of workers in Malaysia will be respected, Malaysian Senator Firdaus Haji Abdullah said.

He said Malaysia has been swamped with so many migrant workers, some 1.8 million in 2010, that authorities are simply unable to implement proper regulation of the industry, despite the existence of legislation to do so.

“Put it this way, you have a few bad apples here and there but again I keep on telling you [about] the huge number … I mean when you have 1.8 million people, less than 100 can cause a problem,” he said, referring to reported cases of abuse.

But banning migrant workers, he said, is no solution.
“[If] you stop issuing visas they come illegally. That’s what I’m saying: for every legally registered worker there is another illegal [worker].

“You can sum it up this way: migrant workers are an expanding problem faced with a shrinking solution.”

Source: Phnom Penh Post - Wednesday, April 13, 2011

Saturday, April 16, 2011

The Maid - Squeezing Dry The Employers (4)

Maid Via The Black Market

KUALA LUMPUR – Freelance recruitment agents are making big bucks by supplying maids to Malaysian employers through the 'black market.'
A probe by national daily The Star showed that the continuing high demand for Indonesian domestic helpers, despite a temporary ban in place, has created this lucrative, albeit illegal,  recruitment of maids.
maid-4Most pf the people involved are freelance individuals - who dubbeed themselves as agents - who have contact with similar kind of people in Indonesia.
Both parties are not tied to any associations in their respective countries.
Therefore, they can supply maids “under the radar” despite the supply freeze imposed nearly a year ago by the Indonesian government.
Hefty increase in recruitment fee
One 'agent' here told the paper that business had been good despite a hefty increase in the recruitment fee.
Before the freeze, the recruitment fee charged by an agency was about RM5,000, inclusive of payments for levy, work permit, airfare and six months' salary.
Now, the fee can go as high as RM10,000.
An executive from Bukit Mertajam said it was difficult to raise RM9,400 for the agent but she was desperate to get help to look after her mother.
The woman, who gave her name only as Tan, said the agent agreed to get a maid from Indonesia provided she (Tan) personally applies to the Immigration Department for a one-year calling visa to allow the helper to work here.
Discussion between PM and Susilo
It is learnt that a high-level meeting held last Friday between the Home Ministry and Indonesia's Manpower and Transmigration Ministry finally broke the impasse on the issue between the two countries.
A memorandum of understanding on maids is expected to be signed during the visit here of President Susilo Bambang Yudhoyono.
The signing will be witnessed by the Indonesian president and Prime Minister Najib Abdul Razak after their retreat on Tuesday.— Malaysian Mirror.

Source: Malaysian Mirror - Monday, May 17, 2010  

****** 

I was approached by a number of friends in JB who asked me to get maids, or helpers from Batam, as I often visit the place. 

Sad it seem, the shortage of maids really affect normalcy in some households I know. 
I know of Indonesians from faraway, stationing themselves in Batam, hoping to work in country across it.

Ironically, I was approached by a number of Indonesians in Batam who made their wish known to Me. 
They wanted My help. 
They wanted to work, any type of work available, in Singapore (???) 

I was even approached by someone who was prepared to provide rotating female house helpers, again, to work in Singapore. 
When I mentioned of knowing many households in JB that need helpers, they were not keen, as they work for money, and they go after the exchange rate. 

****** 

Indonesian Women Slaves Saved from Malaysian Hell

Kuala Lumpur. Malaysian authorities rescued 71 Indonesian women who claimed they were forced to work long hours as cleaners without pay for at least two years, an official said Monday.

Immigration officials raided a house where the women were staying after three of them fled and alerted authorities, said Nar Azaman Ibrahim, the immigration enforcement chief of Malaysia’s northern Kedah state. The women were kept at the house and sent to different homes for daily cleaning jobs.

The women entered neighboring Malaysia through a migrant worker recruitment agent who promised to find them work as maids for 500 ringgit ($160) a month. But when they arrived, the man took away their passports and forced them to clean homes every day without any time off, Nar Azaman said.

Most of the women, including one as young as 17, had never been paid, but were promised they would receive money eventually, Nar Azaman said.

The man who held them has been arrested and could be charged with human trafficking, an offense that carries a maximum prison term of 15 years.

The women are now at a shelter in an illegal migrant detention center near Kuala Lumpur.

Nearly 2 million foreigners, mostly from poorer regional countries, work in Malaysia’s construction, plantation, manufacturing and service industries. Claims of overwork, unpaid salaries and sometimes even physical abuse are common. - Associated Press.

Source: The Jakarta Globe - July 26, 2010

******
Safi invited us to her house-warming.  

When we reached Safi's house, I could see that Zah was reluctant to leave the car. 
Tears trickled from her eyes. 

I was happy for Safi. 
She got the resale corner-lot house, with mango tree loaded of ready-to-eat, ready-to-pluck fruits.
The house is strategically located not far from Giant Supermarket and other amenities, at a great bargain price, less than RM200,000. 
Wasn't Zah happy for Safi too?  

I had it all wrong, she said. 
She was happy for Safi, but was terribly hurt by the previous owner of the house. 

Zah used to drop by that particular house. 
The previous owner,who owns a maid agency, used to be her good friend for many, many years. 
Naturally, she turned to her this good friend for maids. 
She never failed her, not until the last time, about a year ago. 

After she gave her a deposit of RM3,000 for a new maid, after a three months lapse, she called her, no answer. 
She dropped by her place, nobody at home. 
She did not want to lose a valued friendship at the cost of only RM3,000. 

Now, after slightly more than a year, Zah is still without maid. 
She asked Me to help her getting one in Batam, but I have not the heart to tell her that they will work anytime if it is Singapore.

I asked her to tag with Me along to Batam.
I  promised her I'll get help from friend over there to bring us to the place where maid agency placed their potential house-helpers.  
But Zah would still prefer her good friend where agency is concerned. 
Such a loyal friend! 

She knew her friend is in great difficulties, especially at the time when Indonesian maids' entry to Malaysia is still pending.
When Zah knew that Safi bought the house she used to spend her evenings, her heart thumped aloud. 

The maid agency owner knew Zah is looking for a house very badly. 
And, Zah had umpteenth times told her, should she intended to sell her house, Zah is the first ready buyer.

Instead, she sold it to Zah's other good friend, which she wasn't aware of.

******

Good Help Is Harder To Find 
By JOSEPH LOH  

Malaysians are grousing that hiring foreign maids these days is more costly and time-consuming, and recruitment agencies say the situation may well continue if certain problems in the industry are not addressed.
WHEN work commitments for Tan S.K. and his wife demanded more of their time, it left them less for domestic matters. He then decided to hire a foreign maid to help with chores around the house and to look after his two young children.
He soon discovered that hiring a foreign maid could be a frustrating process. The time needed before they could get the maid was lengthy, not to mention the initial cost involved.
Feeling at home: Although other countries pay better salaries, Indonesian maids are more comfortable working in Malaysia as there is no language barrier and they are free to practise their religion.
“From the time that I approached a maid agency to actually getting one took six months. I also had to fork out about RM7,500 even before I saw her in person.
“Furthermore, the maid was unsuitable and we requested a replacement — and we had to go through the whole process again. Fortunately, it only took about three months the second time,” Tan says.
This meant it took nine months before he had a live-in maid. With all the hassle he had to go through — not to mention the addition of another person to the household — Tan has decided not to hire another when the current contract expires.
“I don’t know how much a maid is going to cost me in future, and with what I have gone through, I don’t feel it is worth the hassle. I will probably look for part-time maid services then.”
Tan’s experience is one that is becoming increasingly common, but this is a situation that has been developing over the last five years.
According to Malaysian Association Of Foreign Maid Agencies (Papa) president Datuk Raja Zulkepley Dahalan, the most obvious reason is there is a shortage of maids from Indonesia, where Malaysia obtains about 95% of its maids.
“We are not only facing a shortage but an acute shortage! It is very serious, and our business has dropped by about 60%,” he says, adding that the situation worsened considerably over the last two years.
Raja Zulkepley informs that maids from other countries such as Cambodia and the Philippines are allowed, but the popular choice is Indonesia mainly because of lower wages lower compared to other countries.
“Malaysians prefer Indonesians as they are very good. They suit the job demands here, and communication is less of a problem,” he says.
"The salary is in line with the cost of living here"- FIONA LOW
Unpopular choice
Potential employers may find difficulty in obtaining a maid, but those facing bigger pressure are the maid agencies themselves. Describes Agensi Pekerjaan Sentosa SB director K.C. Lau, “The last two years were particularly bad, but from the end of 2004, we could feel it was getting difficult. This could be because Hong Kong and Taiwan opened up to hiring foreign maids.
“I have much difficulty meeting my target – it was a lot easier before. I could easily obtain 20 to 30 maids from each supplier back then, but can only get about four or five now.”
Lam*, from a KL-based agency, says her recruitment has reduced by 40%.
“Three years ago, I could obtain 500 maids a month, now it is less than 300,” she says, adding that many smaller agencies have stopped operating or want to sell their licences.
Agensi Pekerjaan Sri Nadin Sdn Bhd general manager Fiona Low, however, believes there is no shortage of potential maids in Indonesia. “People there know how to compare (between countries) and can choose where they want to go, and this affects the volume coming in.”
Raja Zulkepley believes there are many reasons why the supply of maids from Indonesia is dwindling. One is that the maids themselves, and the recruitment agencies, prefer other countries.
It essentially boils down to a matter of dollars and cents. Other countries pay higher salaries than Malaysia, he says. For example, maids in Taiwan are paid about RM2,400 a month; Hong Kong, RM1,700; Singapore and the Middle East, RM800. In Malaysia they are paid about RM600.
But Low believes that this should not be a factor. “The salary is what we (Malaysians) can offer at the moment, and it is in line with the cost of living here. You cannot compare this with other countries.”
She adds, “Not all maids are looking at the prospect of money — it is to do with their comfort level. Malaysia is still one of the nearest countries, has the same religion, and some may also have relatives here.”
Lam disagrees, insisting that the wage disparity cannot be ignored.
“Wages here are very low compared to other countries. If you were a maid, where would you want to go?”
Furthermore, there is a difference in which party has to pay for getting the maid into the country.
Says Lau, “Under the Malaysian system, both employer and maid have to pay (respective agencies) money, but in the Middle East, the employer pays everything. The maids just go there to work. Most have to take a loan to come to Malaysia, but not so for the Middle East.”
Lam adds that for countries like Taiwan, maids are even willing to pay recruiters for the opportunity to work there.
Question of cost
Another point is that maid suppliers in Indonesia are paid higher agency fees by other countries compared to Malaysia, reveals Lau.
“Other countries are giving higher agency fees, so in order to be competitive, we have to give higher fees too. From the year 2005, it has almost doubled. Last time, we paid about RM3,000 for each maid. Now it is about RM5,000 to RM6,000,” he says.
Adds Low, “This is a free market and (trade) depends on a willing buyer and seller. If somebody has a better offer, you will have to pay more than usual.”
A common complaint among employers is the high cost involved in obtaining a maid from Indonesia. Currently, one has to pay at least RM7,500.
“People always put the blame on local maid agencies, and say we are making excess profits, but this is something beyond our control,” says Raja Zulkepley.
The actual cost is significantly less, Low says. “Actually, employers only pay about RM4,500 to get a maid.”
She explains that in most instances, the maid will not have to be paid for the first six months.
“The additional sum is a loan of sorts that employers give to the maid,” she says, adding that this is usually used to pay for miscellaneous expenses such as travel and training received in Indonesia.
Negative perception
Another factor is that Malaysia is perceived by some as a bad country to work in.
“The reputation of Malaysia is very bad,” says Raja Zulkepley. One reason for this is abuse cases in Malaysia are excessively highlighted in the press.
“There are also similar cases of abuse in Singapore, Taiwan, or the Middle East, for example, but they are not played up as much, so they think that Malaysia is not a good country,” he says.
Lam agrees, saying: “In Malaysia, it will be in the news for a few weeks and then we forget about it. But it is different in Indonesia; it can drag on for months!”
This is compounded by the fact that significant numbers of Indonesians are working illegally in the country.
“Because of this they are not protected and many are not treated fairly by employers — ranging from not getting paid to being abused. When these girls go home, they spread the word,” says Raja Zulkepley.
On the time span involved in getting a maid, Raja Zulkeply says it takes a long time to complete the procedure before maids can work in the country.
“Bringing foreign maids into our country will incur a lot of red tape. Sometimes it can take as long as two to three months,” he explains, adding that in this time, suppliers incur the cost of providing for the maids’ board and lodging.
He gives the example of Singapore, where approvals can be obtained within two or three days. For the Middle East, block visas are provided, with specific individual visas given upon arrival.
Lam points out a loophole where employers can send maids home without informing the agency.
“This can give rise to many problems such as abuse, rape or unpaid salaries. The employer can send them home and agencies or the Government won’t know anything about it. If they have to go through the agency there will be better control.”
Raja Zulkepley believes that Papa can play a significant role in streamlining the industry. “In order to become more efficient, all Malaysian maid agencies must be members of Papa. This was actually approved by the Immigration Department in June 2007, but has never been enforced.”
New source countries
One major benefit, he says, is that as a united front, it can get better rates from the suppliers. He says that Papa has also called for the reduction of the minimum age of incoming Indonesian maids from 21 to 18 in addition to calling for new source countries — China in particular.
But until then, local maid agencies have to work within existing constraints.
Says Lau, “Fortunately, our profits are about the same, but capital investment has gone up considerably. We could make one Ringgit for every two spent before, but now we need four! And who wants to raise their prices? This is bad for business! If we keep it low, everyone can afford a maid.”
Low believes the difficulty in obtaining maids will remain as the status quo.
“It is already like this. We hope that people will understand the difficulties and be more tolerant.”
Concludes Lam, “The cost of recruiting maids rose faster than the price of petrol! Many things in the industry are out of our control, and keep in mind that we are dealing with humans, not products. This line of work is very difficult, and I am tired and find it very hard to continue. We may have been able to make good money last time, but not any more.”
* Name has been changed.

Source: The Star - Sunday, January 11, 2009

Friday, April 15, 2011

The Maid - Squeezing Dry The Employers

'Recycled' Maid Wreak Havoc
KELANA JAYA: Foreign Maid Scam

MY Indonesian maid went missing after just two weeks, so did the agent, leaving my household in a total mess.
I pursued the matter and discovered that the whole thing was staged to ‘rob’ me of RM8,000 in fees for the maid.
Now, I cannot trace the agent and am resigned to not getting my money back. I am afraid to deal with another agent although I am in desperate need of a maid.
My problems began early January when a friend introduced me to a foreign labour agent and I immediately engaged him to get me a maid.
I paid RM4,000 in advance and the balance was to be paid as soon as the maid started work. In mid-February, the agent brought a young Indonesian lady to my home, much to the disappointment of my wife when she learnt the maid had no experience looking after children.
In fact, she had no experience doing any household chores and my three children were always left to fend for themselves. I complained to the agent and he came one morning and took her away, saying she had accused my wife of ill-treating her.
He said the maid needed ‘counselling’ and that a replacement would be made available in a week.
The replacement maid never arrived and that was the last I saw the agent against whom I made a police report
later.
I had no choice but to get another maid, but this time I went to a recognised foreign labour recruitment agency.
That was when I learned about certain agencies that provide maids who run away after working for short periods.
These maids cook up stories that they have been abused and ill-treated and these tales are then used by the agent to take the maid away with the promise of a replacement.
The runaway maid would be sent to another family, only to repeat the cycle. In many cases the rogue agents only reimbursed a partial sum to the affected families.
The National Consumer Complaints Centre confirmed the ‘recycling’ tactics when I lodged a report there as well.
I was told the centre received close to 1,400 complaints last year, compared with the 750 complaints in 2009.
This is a problem that is getting out of hand and I believe there could be more cases.
I would like to advise those in need of maids to be wary of falling into this trap.
Ramli MB.  

Source: Malay Mail - Thursday, April 14, 2011

*****

'Troublemaker' Maids In Cahoots With Agencies

single
PUTRAJAYA: Several foreign maid agencies are believed to have scammed their customers out of RM8.1 million last year by giving them "troublemaker" maids, who ran away after working for just a few months. National Consumer Complaints Centre senior manager M. Matheevani said these agencies practised a "recycling" tactic by ensuring that maids, who were hired out after potential employers placed a deposit of between RM8,000 and RM10,000, created problems before running back to the agency.

These hapless employers would be forced to fork out more money to get another maid, as their deposits could not be refunded.

Even in cases where clients were reimbursed, they would only get a partial sum.
Meanwhile, the runaway maid would be sent to another family, only to repeat the cycle.

"We received many complaints from employers who claimed they were cheated by the agencies and lost thousands of ringgit just to hire a maid.

"It is a serious problem and these are only cases which are reported. There could be more," she told the New Straits Times.

Last year, the centre received 1,363 complaints, almost double of the 746 complaints in 2009.

Matheevani said there were also cases where the maids could not do any housework, although the employers were promised qualified and experienced workers.

There were also instances when documents, such as permits and health checks, were incomplete despite employers having paid a hefty price for the maids.

"We had one complainant, who paid RM10,000 for a maid who did not have a permit and had not undergone a health check."

She said if there were others who had faced similar problems, they should lodge a complaint with the with the centre to prevent future employers from falling into the trap.

Source: New Straits Times - April 11, 2011

******

Indah* had been working for Kay's* family in KL for slighty more than a year.

Although Indah did not honour her two-year contract, Kay allowed her to return to Indonesia on humanitarian basis.
Indah was returned to the maid agency.
All together, Kay handed the agency RM6,000 together with Indah's salary and air ticket.

Three weeks later, Kay received an SMS from Indah.
She was still in Malaysia.
The maid agency said Indah had to finish her two-year contract.
So, she was sent to work for an unsuspecting family for a period of six months.

Kay demanded the maid be returned to her immediately, but the agency claimed Indah's new employer refused to release her.
Kay then demanded the agency to return all monies (Indah's salary and air ticket) that she had paid to the agency, as she wanted to personally send Indah back to Indonesia.
Kay was later informed that the salary had been banked into a maid representative account.
Indah will receive her salary due to her, upon her arrival in Indonesia.

When Kay demanded to see the air ticket that the agency supposed to buy for Indah three weeks ago, it was only that very day the ticket had only been purchased...

******

After paying RM8,500, an Indonesian maid was sent to Shah*'s family the next day.
But a month later, she ran away.
The request for a replacement was ignored even after two months.

*** Both are real incidences that happened last year. 


******

Maid Flee Employer's Home With Valuables Worth RM450,000
Submitted by Najiah

KOTA BARU: A man incurred almost half a million ringgit in losses when his Indonesian maid absconded with valuables and collectibles from his house four days ago.
Kelantan deputy police chief SAC Mazlan Lazim said based on reports, the suspect, a 34-year-old Indonesian woman known as Neglis, escaped when her employer was not at home.
"According to reports, the victim, Foo Kiat Chai realised his maid was missing when he returned home at 6pm on Jan 28.
"The employer went into the maid's room and suspected something amiss when he noticed it was empty and the woman's clothes and belongings were gone," he told reporters here today.
He said Foo was shocked to find valuables, collectibles and heirlooms stored in a room, worth an estimated RM450,000, missing.
"Police have launched a manhunt for the suspect who hails from Bandung and holds a passport (AP 168246). We urge anyone with information to contact us to facilitate investigations," he added.

Source: Malay Mail - Wednesday, Februaury 2, 2011

(to be continued)