Where Have S'pore's Indonesian Maids Gone? 
Radha Basu
It makes for an unlikely dream factory. At a whitewashed house on the  outskirts of Jakarta, 120 Indonesian women are striving to fulfill a  cherished migrant ambition.
They are training to be maids and to  look after other people's homes in affluent parts of the region. It is  often their only ticket out of penury.
Singapore has long been a coveted destination. But its allure is fading fast.
Ask  how many want to work in Taiwan and 66 hands promptly shoot skywards.  Another 39 favor Hong Kong, but only 15 cite Singapore as their dream  destination.
Why is that, you ask. Singapore is safe, clean and so close to home. Why do they not want to work there?
"Money not enough, Ma'am," the women intone in unison. "Taiwan, Hong Kong got higher salary."
The  labor squeeze that has long been a by-product of globalization and  booming Asian economies seems to have reached the lower strata of the  job market. Women, even from desperately poor backgrounds, can afford to  be a bit choosier these days, as maid recruiters in Indonesia are  finding out.
This group of women is being trained by Sejahtera Eka Pratama (SEP), an employment agency in Bekasi, near Jakarta.
A  similar story is playing out in Pangkalan, a sleepy West Java hamlet  about 250km away. Of the 5,000 families living there, at least 4,000  have a son or a daughter working in a low-paying job overseas. The  hamlet's dirt roads are accessible only via motorbike.
Sukarma  Mahmud, 50, a village recruiter who supplies Indonesian employment  agencies with women willing to work as domestic labor overseas, is doing  his rounds.
He is making his pitch to Kesih Suta, 23, as she  sits on a mat in her parents' two-room home. She returned to her village  last December after seven years away working as a maid in Saudi Arabia,  Abu Dhabi and Qatar.
"You will earn more than you did for sure,"  he promises the petite woman whose last pay was around $320 per month.  "You may even get four days off a month."
But Kesih, the eldest  child of an odd-job worker and a farmer, looks unconvinced. "I can earn  even more in Taiwan,' she says in Bahasa.
Sukarma changes tack. "You help me and I help you," he cajoles.
"You  pay me something then?" she counters, as her two younger siblings -  both under 10 - play nearby. "My parents could use the money.
Would 2 million rupiah (S$290) be enough, he asks.
'I'll think about it,' she smiles. 'No promises.'
Low pay, high qualifications
Indonesia  is Singapore's biggest supplier of foreign domestic workers, with at  least 90,000 of its citizens working in the Republic.
But a  number of factors are taking the gloss off Singapore as a destination,  as The Straits Times discovered during a recent visit to training  centers and kampungs near Jakarta.
Interviews with 10  Jakarta-based employment agencies and dozens of women who have worked or  plan to work as maids overseas found that low pay, high eligibility  criteria and the surge in demand from Taiwan, where the women can earn  twice what they can here, are undermining Singapore's appeal.
The  relatively low wages that Singaporean employers pay for domestic help  compared with rates in Hong Kong or Taiwan are by far the biggest  disincentive.
An Indonesian maid with no experience who comes to  Singapore gets around S$380 a month, though some recruiters are trying  to increase that to S$450, with at least one day off.
With wage  levels left strictly to market forces and individual employers and maids  to determine, some earn even less. Some agencies in Indonesia still  recruit maids for S$350 a month or less. Some of these operators are  unlicensed.
In Hong Kong, where minimum wage laws are in place, a  maid earns at least HK$3,580 (S$581), with at least one day off a week.  Unlike in Singapore, domestic workers there are also covered by  employment laws and entitled to all public holidays off plus paid annual  leave.
Maids in Taiwan can command at least NT$15,840 ($678),  with four days off a month. They are also paid extra for working on days  off.
Malaysia used to be at the bottom of the table when it came  to paying Indonesian maids, but the Jakarta government banned its maids  from working there last year after a rise in alleged cases of abuse.  Maids in the United Arab Emirates and other countries in the Middle East  still receive S$350, or less, but the employers absorb all recruitment  costs, unlike in Singapore, Hong Kong and Taiwan. Also, typically,  better-off Middle Eastern households employ a few maids each, so the  individual workload is lighter.
While Singapore employers generally pay less than those in Hong Kong and Taiwan, the eligibility criteria are the highest.
A  worker has to be at least 23 years old and have at least eight years'  education to come here. Taiwan and Hong Kong only require domestic  workers to be 21 or over. There are no official education criteria,  though maids generally have at least primary-level education.
Nurfaizi  Suwandi, chairman of Apjati, the Indonesian Manpower Services  Association, says: "Twenty-three-year-olds might find it hard to want to  work in Singapore for S$380 or S$400, when 21-year-olds are getting  close to S$700 in Taiwan."
The body has 330 members, making it Indonesia's largest association for employment agencies.
"The 19- and 20-year-olds who want to come and work in Singapore don't stand a chance."
A  few years ago, domestic workers fresh from their villages initially  went to Malaysia or Singapore to gain experience, before moving on to  higher-paid jobs elsewhere. As Singapore provided an important training  ground, it seemed fair that maids were paid less, say agents.
For  instance, when Titin Kartini, 26, the eldest of three children of  penniless West Java farmers, decided to work overseas a decade ago, she  chose Singapore. She earned S$230 a month and worked for a family with  three young children.
She had no days off and was not allowed to  go out on her own, but she did not mind. "I just focused on learning how  to cook and clean, and I also picked up Mandarin," she says. "All I  wanted was to move to Hong Kong."
She did so in 2004, and worked there until 2008 for around S$600 a month.
Titin  has spent the past three years teaching English at a village school,  but is now keen to be off again, this time to Taiwan. "I have always had  good employers, but I really want to earn more," says the articulate  and confident woman, who can cook for up to 30 people at a time.
Taiwan is attractive not just for the $700 salary.
Unlike  in Hong Kong, where she says she was forced to take four days off a  month by law - and in doing so spending precious money - she says Taiwan  allows her to work on her days off.
By working three Sundays a month, she can earn an additional $70, she calculates.
Opportunities elsewhere
But  experienced workers like Titin are not the only ones flocking to Taiwan  and Hong Kong these days, says Charles Butar Butar, who heads SEP.  Increasingly, even Indonesians with limited or no experience also prefer  to start out there.
His agency now supplies around 120 maids to  Taiwan and 100 to Hong Kong every month, up from around 80 and 50,  respectively, five years ago. There has been a corresponding decrease in  supply to Singapore, with only 20 or so of his maids headed here, down  from 100 five years ago.
Said Butar Butar: "The Indonesians are  increasingly seen to be more obedient and willing to fit into the  Chinese culture. And Taiwan and Hong Kong employers don't mind if they  have little or no experience."
The Singapore market is getting  hit by another factor as well - a depleting supply of Filipino domestic  workers, who have long been the Indonesians' rivals in the region.
"For  some reason, Filipinas are not coming in the numbers they used to be,"  says the agency boss. "Indonesians are taking their place."
Filipino  maids are increasingly turning down Singapore jobs unless they are paid  a Philippine government-stipulated minimum salary of US$400 ($506).  This has led to a surge in demand for Indonesians here.
The  Philippine Embassy in Singapore confirms that the supply of Filipina  domestic workers in the region has been falling in recent years.
More  of them prefer to work as retail assistants and factory workers, or go  further afield for higher-paying jobs as domestic workers in Canada,  Spain and Italy or factory workers in Taiwan, its labor attache Rodolfo  Sabulao told The Straits Times.
Indonesians, too, are navigating  hitherto unexplored fields, points out Nurfaizi. They are finding jobs  on cruise ships in the United States and Europe, and - through a  government-to-government program - as health-care workers in Japan.
Even bribes do not work
In  a region flush with opportunity, it is small wonder then that many  young women in Indonesian villages are reluctant to come to Singapore.
After  failing to convince Kesih, Sukarma, the village recruiter, drops in on  Zubaidah Nono Suoyana, 27, a former factory worker now planning to work  overseas as a maid.
Zubaidah has two young children, including a  month-old son, and her husband's pay as an odd-job laborer is not enough  for the family. She says she heard on the radio that girls willing to  go to Singapore stand to gain an advance payment of 4 million rupiah.
As  she has no experience as a maid - a stint in Saudi Arabia was aborted  last year when her employer sent her home within a month - Zubaidah  initially agrees to work for anything above $350 a month.
But the  moment she learns that she might have to live on only $20 a month - or  possibly even $10 - for up to nine months while she pays off the  recruitment costs, she lets out a small shriek. "I won't even be able to  breathe on that money. No way I could survive."
She says her Saudi employer's wife sent her back because she believed her husband was paying her too much attention.
"In Saudi Arabia, there were no deductions," she says. "How do maids survive in Singapore for so long with so little money?"
As  he leaves her home, Sukarma claims that he increasingly has to pay  maids and their families up to 5 million rupiah to coax them to even  consider Singapore.
Recruiters emphasize that the supply of maids  from Indonesia has not dried up. But there is a definite crunch in the  supply of quality maids. 
Says recruitment agent Rudy Hart:  "There will always be some who want to go, but their quality is in  question." He knows of women who take the "ang pow" money and come to  Singapore, only to find that the work is too hard for them. "They then  run away and return home," he says. "The agents try to chase them for  refunds, but often they don't get any."
Dreaded English test
Singapore's  supply is further depleted by the exacting entrance requirements, say  Indonesian agents. In April 2005, Singapore introduced a compulsory test  in English for all maids that radically changed the game, says Butar  Butar.
With better-educated women generally gunning for  higher-paying jobs in Hong Kong and Taiwan or other professions  elsewhere - and Malaysia out of bounds due to the Indonesian government  ban - Singapore is increasingly becoming the place for those who cannot  really go anywhere else.
Even if they have completed the  mandatory eight years of schooling that Singapore requires, they hardly  know any English, points out Antony Rais, who teaches English at Sumber  Kencana Sejahtera, a large employment agency on the outskirts of  Jakarta.
Although statistics from Singapore's Ministry of  Manpower show that nearly 95 per cent of all domestic workers pass the  test, Indonesian agents say the number for Indonesians is lower.
Says  Mr Hart: "The 95 per cent includes Filipinos, who probably find the  test easy." In his agency, which supplies around 50 girls to Singapore  every month, about a third fail the test.
In Butar Butar's  agency, the pass rate sometimes falls even lower. "Just last week, I  sent nine girls to Singapore and six returned after failing the test,"  he says.
One sultry afternoon earlier this month,  Antony coached a class of 40.
The  women prepare for the class by memorizing the answers to 400 questions  similar to those found in the Singapore test, with a Bahasa-English  dictionary at their side.
The questions are framed in such a way  that the women learn not only the basics of English, but also  information directly relevant to their work as domestic workers. They  also learn about their rights.
"Where in Singapore can you work?"  asks Mr Antony, first in English and then in Bahasa. "Only in my  employer's house," choruses the class, picking the correct answer from  the list of four options. 
Later, they learn what a  "three-in-one" coffee mix is, how Indonesian helpers should be given at  least one day off a month when they work in Singapore and how they can  call their agent, embassy or a hotline run by the Association of  Employment Agencies (Singapore) if they are not paid.
But  learning by rote in a group setting is not always effective. As the  class progresses, some play with their pencils or stare at the corridor  outside, lost in thought.
Tough employers
While novices are eager to work in Singapore, some returnees are reluctant to go back.
Many  narrate stories of how Singaporeans can be tough employers, unlike  those in Hong Kong and Taiwan. Many rue what they call their lack of  freedom.
From June 2009, when Siti Nurjanah Surjono left Jakarta  to go to Singapore to work, till October last year, her parents did not  hear from her even once.
Then, on Hari Raya last year, she called  her mother. "It was like she came back from the dead," recounts her  mother, Julekha Sutana, 45.
Nurjanah, 24, claims that from the  time she began working for a family of five adults in Jurong, she was  not allowed to leave her employer's home on her own, or even to make a  phone call. Her primary duty was to look after the ailing matriarch of  the family. She also claims that both she and the elderly woman were not  given enough to eat.
Shortly after her first phone call home -  16 months later - the elderly woman died. Nurjanah was returned to the  agency and asked to be sent back home.
Meanwhile, her sister  Marfuah Surjono, 27, spent eight years working for two families in Hong  Kong without incident. She was given enough food, had regular days off  and the keys to the house. "My employers even took me to Ocean Park,"  she beams, referring to a theme park.
Marfuah, who now works as a  Cantonese teacher to trainee maids, says she frequently shares her  story - and that of her sister's - with prospective maids: "They need to  be informed about the risks before they can make choices."
But  Singapore still retains its attraction for one group of women who would  work here again in a heartbeat - maids who have had fair employers and  enjoyed their stints in the Lion City.
Siti Sopiah, 28, a  farmer's wife with a one-year-old son worked for the same Bukit Timah  family - a married couple, their son and the child's elderly grandmother  - for seven years.
She said her employers were concerned about  her well-being, frequently asking her if she was happy. They also bought  her clothes and gave her generous ang pows during Chinese New Year.
When  she left - she says she wanted to "take a rest and get married" - they  gave her four gold chains. "All my time there, I only received  kindness," she says. "And I tried to pay it back by working hard."
She is now training to return to Singapore. "It's clean, safe and the people are kind," she adds.
The  best part, she says, is that her agency is negotiating a salary of at  least S$450. "I am really looking forward to going back."
Source: 
The Jakarta Globe - March 27, 2011